Terms and Conditions
The purchase of any services from Travoo constitutes an Agreement to the complete Terms and Conditions between the Trip Go’er or Client (travellers who purchase Travoo’s services, referred to as “Client”) and Travoo (provider of travel planning services, referred to as “Travoo”) as laid out hereafter. A client purchasing on behalf of a larger group accepts these Terms and Conditions on behalf of the entire party. Client acknowledges they have read, understood, and agree the complete Terms and Conditions, as outlined and agrees to be bound by the Terms, as outlined.
Travoo cannot be held liable for third-party rules, restrictions, and Terms and Conditions. Client must review all third-party rules, restrictions, and Terms and Conditions before making any purchase decision. Purchasing any trip component is acknowledgement the client read, understood, and accepts third-party’s rules, restrictions, and Terms and Conditions.
What Travoo Is
Travoo is a travel planning service, helping groups and individuals plan trips. After taking the Trip Style Survey, our Experience Curators will understand the Client’s complete travel preferences and craft a fully customizable itinerary with a plethora of options, ensuring there is no shortage of things to do!
What Travoo Is Not
Travoo is not a full-service travel agent. We do not make any purchases or reservations on behalf of a client. All purchases and reservations must be handled in entirety by the client.
The “Plain English” Process
Initiate a trip on your own or with your friends!
Complete our Trip Style Survey to give us an idea of your interests for the trip
Have other Trip Go’ers complete the Trip Style Survey as well
Once all Trip Go’ers have completed the Trip Style Survey, our Experience Curators will create a full itinerary for your group and provide additional activities to consider while on your trip.
We deliver a full itinerary and relevant details for your group to make all purchase decisions and book trip components straight from the electronic itinerary!
Payment is made at the end of completing the Trip Style Survey, using Stripe’s secure online payment processing. Travoo does not store or have access to your credit card information. Stripe does not store your credit card information
Payment to Travoo is for travel planning services only and does not cover cost of travel. Trip go’ers are responsible for all reservations and purchases relating to their trip.
Refund and Cancellation Policy
We do not guarantee refunds for any reason and refunds will be considered on a case-by-case basis. In the event you are unsatisfied with your itinerary, please request a refund by emailing firstname.lastname@example.org. Any request for refunds must be filed within 5 business days from the date services were rendered (receiving a curated itinerary). We will evaluate your refund request and respond within 2 business days. Distribution of refund will be dependent on all trip group members completing a feedback survey.
Client agrees not to sell, transfer, or publish, distribute Travoo materials without prior written consent of Travoo. The unauthorized use of any materials from Travoo may result in legal action taken against the violator.
Limitation of Liability
Travoo is not liable for third-party risk and other risks, including but not limited to:
Changes, delays, or cancellations by providers of flights, accommodations, experiences, dining, or any other curated trip component provided by Travoo
Accidental damage, loss, or theft of property at any point before, during, or after travel
Safety and personal risk. This includes, but is not limited to Injury resulting from participation in experiences and other curated trip components or injuries that arise at any point before, during, or after travel
Accidental or intentional neglect of the client or any third-party resulting in damages, loss, theft, injury or death of property or persons
Accidental or intentional misrepresentation of trip components, including but not limited to: price, hours of operation, description, and photos
Acts of nature or man outside of our control, including but not limited to: Fire, flood, sickness, quarantine, natural disasters, unusual weather, missed flights, missed reservations, government restrictions or regulations, acts of civil unrest, acts of war/terrorism, failures related to infrastructure (public internet, telecommunications)
Arbitration and Governing Law
Any claim arising out of the Agreement between the Client and Travoo, which cannot be settled by the parties will be settled by submission to a local chapter of the American Arbitration Association, or a similar binding non-appealable arbitration in accordance with the current rules and procedures of such organization. The aggrieved party shall bring all grievance to arbitration in Chicago, Illinois, regardless of the residence or principal place of business of either party. In the even a lawsuit or arbitration proceeding is initiated by either party, the party against whom a judgement or award is entered will also be liable for costs of suit and reasonable attorneys’ fees for both parties as set by the court or arbitrator.